Retail Store Manager - Pike Place
Seattle, WA
Full Time
Experienced
Tender Loving Empire(TLE) was created for people who seek inspiration and positive change; for people who believe that art, music, creativity and human connections simply make life better; for people who want to live wholehearted. TLE has been a part of the Portland creative community since 2006 with a mission to empower and support creatives, enrich and fulfill employees, and delight and inspire patrons. Opening our newest location in Pike Place allows us to continue our goal of selling locally-made goods and the work of independently-owned businesses and makers with values that align with ours.
We are looking for a Store Manager to help bring our mission and values to life at our new Pike Place location opening soon! Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses.
We’d love to hear from people with:
Requirements:
Benefits + Perks
Job Summary
The Store Manager is responsible for driving a customer-focused, sales driven, profitable, and
productive store team. They are responsible for financial, sales, and operational results that
lead to their store’s profitability. They inspire and motivate others by modeling TLE’s core
values and promoting retention by developing the talent in their store. This role directly
oversees the store staff and works with the Retail District Manager and Director of Operations
to define store goals and team priorities.
Essential Duties
1. Manages the performance management and accountability of store staff by coaching
and providing constructive performance feedback.
2. Manages recruitment, hiring, onboarding, and scheduling of store staff to meet staffing
needs and labor budget.
3. Ensures the store meets standard operating procedures, policies, and operational
guidelines to drive customer satisfaction, employee productivity, and cost efficiency.
4. Meets contribution margin by driving sales and controlling expenses.
Job Duties
1. Reviews and processes payroll on time while maintaining labor budgets.
2. Engages with cross-functional team leaders to support company and department
goals and priorities.
3. Maintains partnership with the Marketing and Creative Teams to influence and deliver
on our store branding and visual expectations.
4. Fosters community relationships with neighboring businesses and local organizations.
5. Maintains all store facilities and technology while maintaining a strong partnership with
all service providers, building operators, and/or landlords.
6. Leads the staff to meet all customer service, brand, safety, cleanliness, and sanitation
standards.
7. Reviews and reports on retail key performance metrics weekly and monthly and
identifies trends and opportunities for driving store and team success.
8. Overcomes operational challenges as they emerge.
9. Maintains a regular, full-time on-site presence at the store to support store operations,
staff, and customers; Aiming to be on-site at each location during core business hours
to meet operational needs.
Supervisory Responsibilities
This position has direct supervisory responsibilities, overseeing all staff within assigned
location.
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without
posing a direct threat to safety or health of the employee or others. To perform this job
successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties.
1. Excellent leadership skills, including the abilities to set goals, motivate and manage
conflict.
2. Effective communication skills, including writing, speaking and active listening.
3. Capable of clearly communicating with others.
4. Highly analytical with excellent problem-solving skills
5. Empathetic leadership style and strong interpersonal skills.
6. Superb organizational and time-management skills
7. Competent computer literacy and comfort using inventory management software and
other organizational computer applications.
8. Familiarity with inventory control practices and logistics.
9. Good project management skills, including strong decision-making, problem-solving
and strategic planning abilities.
10. Exceptional time management and organization skills.
11. In-depth understanding of industry and company best practices for the retail stores.
12. Physical strength, stamina and the ability to walk or stand for long periods of time.
13. Ability to work between multiple TLE locations.
Physical Demands & Work Environment
1. This position is an on-site role based at our Pike Place location. The expected
schedule is 40 hours per week, working on-site. Limited, case-by-case flexibility may be
approved as business needs allow; however, this position is not approved for a remote
or hybrid work arrangement.
2. The employee may be exposed to weather based heat and humidity.
3. While performing the duties of this job the employee must frequently lift up to 15
pounds and must occasionally lift and or move up to 40 pounds.
4. The employee is also regularly required to stand, walk, use hands and fingers to work
with products, twist, climb or balance, stoop, kneel, crouch or crawl, and reach with
hands and arm.
We are looking for a Store Manager to help bring our mission and values to life at our new Pike Place location opening soon! Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses.
We’d love to hear from people with:
- Excellent leadership skills, including the abilities to set goals, motivate and manage conflict.
- Effective communication skills, including writing, speaking and active listening.
- Great interpersonal skills and the ability to build strong relationships with team, customers, and vendors.
- Exceptional time management and organization skills.
Requirements:
- High school diploma, GED or equivalent education.
- Minimum three years in a specialty retail and/or customer service role.
- Minimum three years in a leadership or management position, directly supervising a
team of at least ten employees. - Ability to work full time including variable hours including early mornings, evenings, weekends and/ or holidays.
Benefits + Perks
- $59,967/annual, salaried non-exempt (eligible for overtime)
- Front loaded vacation time, starting at 80 hours per year, eligible for use after 90 days of employment
- Front loaded sick time, 40 hours per year, eligible for use after 90 days of employment
- 9 Observed Holidays
- Generous employee discount
- Occasional show or event tickets
- 401k w/ up to 2% company match at 1 year of employment
- Benefits (health + dental)
- HSA account access to some health care options
- Working with a group of kind, hard-working, fun-loving, value-driven, talented humans
Job Summary
The Store Manager is responsible for driving a customer-focused, sales driven, profitable, and
productive store team. They are responsible for financial, sales, and operational results that
lead to their store’s profitability. They inspire and motivate others by modeling TLE’s core
values and promoting retention by developing the talent in their store. This role directly
oversees the store staff and works with the Retail District Manager and Director of Operations
to define store goals and team priorities.
Essential Duties
1. Manages the performance management and accountability of store staff by coaching
and providing constructive performance feedback.
2. Manages recruitment, hiring, onboarding, and scheduling of store staff to meet staffing
needs and labor budget.
3. Ensures the store meets standard operating procedures, policies, and operational
guidelines to drive customer satisfaction, employee productivity, and cost efficiency.
4. Meets contribution margin by driving sales and controlling expenses.
Job Duties
1. Reviews and processes payroll on time while maintaining labor budgets.
2. Engages with cross-functional team leaders to support company and department
goals and priorities.
3. Maintains partnership with the Marketing and Creative Teams to influence and deliver
on our store branding and visual expectations.
4. Fosters community relationships with neighboring businesses and local organizations.
5. Maintains all store facilities and technology while maintaining a strong partnership with
all service providers, building operators, and/or landlords.
6. Leads the staff to meet all customer service, brand, safety, cleanliness, and sanitation
standards.
7. Reviews and reports on retail key performance metrics weekly and monthly and
identifies trends and opportunities for driving store and team success.
8. Overcomes operational challenges as they emerge.
9. Maintains a regular, full-time on-site presence at the store to support store operations,
staff, and customers; Aiming to be on-site at each location during core business hours
to meet operational needs.
Supervisory Responsibilities
This position has direct supervisory responsibilities, overseeing all staff within assigned
location.
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without
posing a direct threat to safety or health of the employee or others. To perform this job
successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties.
1. Excellent leadership skills, including the abilities to set goals, motivate and manage
conflict.
2. Effective communication skills, including writing, speaking and active listening.
3. Capable of clearly communicating with others.
4. Highly analytical with excellent problem-solving skills
5. Empathetic leadership style and strong interpersonal skills.
6. Superb organizational and time-management skills
7. Competent computer literacy and comfort using inventory management software and
other organizational computer applications.
8. Familiarity with inventory control practices and logistics.
9. Good project management skills, including strong decision-making, problem-solving
and strategic planning abilities.
10. Exceptional time management and organization skills.
11. In-depth understanding of industry and company best practices for the retail stores.
12. Physical strength, stamina and the ability to walk or stand for long periods of time.
13. Ability to work between multiple TLE locations.
Physical Demands & Work Environment
1. This position is an on-site role based at our Pike Place location. The expected
schedule is 40 hours per week, working on-site. Limited, case-by-case flexibility may be
approved as business needs allow; however, this position is not approved for a remote
or hybrid work arrangement.
2. The employee may be exposed to weather based heat and humidity.
3. While performing the duties of this job the employee must frequently lift up to 15
pounds and must occasionally lift and or move up to 40 pounds.
4. The employee is also regularly required to stand, walk, use hands and fingers to work
with products, twist, climb or balance, stoop, kneel, crouch or crawl, and reach with
hands and arm.
Apply for this position
Required*